SHIPPING & DELIVERY POLICY

At Glycerique™, we are committed to making your shopping experience smooth, reliable, and convenient. We work to process and deliver your skincare products as efficiently as possible.

Please review the information below regarding order processing, shipping times, and tracking.

📦 ORDER PROCESSING TIME

All orders placed through Glycerique™ are typically processed within 1–3 business days after payment confirmation.

Please note:

• Orders are processed on business days only, excluding weekends and public holidays.

• Orders placed on weekends or holidays will generally begin processing on the next business day.

• During periods of high demand, promotional events, or increased order volume, processing may take longer than usual.

If your order experiences a significant processing delay, we will make reasonable efforts to notify you using the email address provided at checkout.

🚚 SHIPPING & ESTIMATED DELIVERY

Once your order has been processed and dispatched, our estimated shipping timeframe is:

Domestic Orders (United States): 7–10 business days

This estimated delivery period begins after your order has been shipped and does not include the initial 1–3 business day processing period.

Please be aware that delivery estimates are not guaranteed arrival dates.

Actual delivery times may vary depending on factors such as:

• Your shipping destination

• Shipping carrier operations

• Severe weather conditions

• National holidays

• Transportation disruptions

• Unexpected logistical delays

We appreciate your patience if circumstances outside our reasonable control affect your shipment.

This Shipping & Delivery Policy applies to all orders placed through Glycerique™ with delivery addresses within the United States.

At this time, our shipping services and estimated delivery timeframes apply exclusively to domestic orders within the United States.

📬 SHIPPING CONFIRMATION & ORDER TRACKING

Once your Glycerique™ order has been dispatched, you will receive a shipping confirmation email containing your tracking details, when tracking is available.

You can use the tracking number to follow your package's journey and check its estimated arrival.

Please allow 24–48 hours after receiving your shipping confirmation for tracking information to appear or update in the carrier's system.

If your tracking information has not updated after this period, feel free to contact our support team.

📍 SHIPPING ADDRESS ACCURACY

Customers are responsible for providing accurate and complete shipping information during checkout.

Please carefully verify your:

• Full name

• Street address and apartment or unit number

• City, state, and ZIP code

• Contact information

If you notice an error in your shipping address, contact us as soon as possible at help@glycerique.com.

We will do our best to assist with address corrections before dispatch. However, once an order has entered fulfillment or has shipped, changes may no longer be possible.

📦 DELAYED OR MISSING DELIVERIES

If your order has not arrived within the estimated delivery timeframe, we recommend checking your tracking information first.

If you still need assistance, please contact our customer support team with your order number and shipping details.

We will review the available shipment information and assist you in determining the appropriate next steps.

💌 CONTACT & CUSTOMER SUPPORT

If you have any questions about shipping, order processing, delivery estimates, or tracking, please reach out to us.

Legal Business Name: PARADOX ONLINE LLC

Brand: Glycerique™

Customer Support Email: help@glycerique.com

Customer Support Phone: 448-867-8366

Business Address:

2157 Haviland Drive
Columbus, Ohio 43207
United States

Our customer support team is happy to assist with questions regarding your order.

Thank you for shopping with Glycerique™. We appreciate your trust in our brand.