RETURN & REFUND POLICY
RETURN & REFUND POLICY
At Glycerique™, customer satisfaction is important to us. We strive to provide high-quality skincare products and a reliable shopping experience.
If your purchase does not meet your expectations, you may be eligible to request a return or refund under the conditions outlined in this policy.
1. OUR 30-DAY RETURN POLICY
We offer a 30-day return window beginning on the date your order is delivered.
To be considered for a return, you must submit your request within 30 calendar days of receiving your purchase.
Requests received after this period may not qualify for a return or refund, except where required by applicable consumer protection laws.
2. HOW TO REQUEST A RETURN
To begin the return process, please contact our customer care team at:
Email: help@glycerique.com
When submitting your request, please provide:
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Your full name
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Your order confirmation number
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The product or products you would like to return
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A brief explanation of your return request
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Clear photographs of the product and packaging if your order arrived damaged, defective, or incorrect
Our support team will review your information and explain the next steps.
Please contact us before shipping any products back.
3. RETURN APPROVAL & AUTHORIZATION
All returns must be reviewed and authorized by Glycerique™ before being shipped.
If your return request is accepted, our team will provide:
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Detailed return instructions
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The designated return shipping address
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A return authorization number, when applicable
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Any additional information required to complete the return
Products shipped without prior authorization may be refused or may not qualify for a refund.
Please follow the instructions provided by our customer support team to avoid unnecessary delays.
4. CONDITIONS FOR ELIGIBLE RETURNS
To qualify for a standard return, the following conditions must be met:
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The return request is submitted within 30 days of delivery.
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The product is unused, unopened, and in its original condition.
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The item is returned in its original packaging, where reasonably possible.
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Proof of purchase or a valid order number is provided.
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The return has been approved by our customer support team.
Items That May Not Be Eligible for Return
Unless otherwise required by law, the following products may be excluded from standard returns:
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Products marked as final sale
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Personalized or custom-made items
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Skincare products that have been opened or used
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Items damaged or altered after delivery
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Products returned outside the applicable return period
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Items sent back without prior return authorization
These exclusions do not limit any statutory rights you may have concerning defective, damaged, or incorrectly supplied goods.
5. DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
We carefully prepare and inspect orders before shipment. However, if something arrives damaged, defective, or different from what you ordered, please notify us as soon as possible.
Contact help@glycerique.com and include:
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Your order number
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A description of the problem
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Photographs clearly showing the product and any damage or defect
After reviewing your request, we will determine an appropriate resolution.
Depending on the circumstances, this may include:
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A replacement product
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A full or partial refund
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Return shipping assistance
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Another appropriate solution
If the issue resulted from an error on our part, we will cover applicable return shipping expenses.
6. RETURN SHIPPING COSTS
Shipping responsibilities depend on the reason for the return.
For damaged, defective, or incorrect products:
Glycerique™ will cover applicable return shipping costs when the issue is confirmed to have resulted from a product defect or fulfillment error.
For standard returns:
Customers are generally responsible for return shipping costs when returning an eligible product for reasons unrelated to defects or fulfillment errors.
Original shipping charges are generally non-refundable unless required by applicable law.
We recommend using a shipping service that provides tracking and retaining your shipping receipt until the return is completed.
7. WHERE TO SEND RETURNS
PARADOX ONLINE LLC / Glycerique™
2157 Haviland Drive
Columbus, Ohio 43207
United States
Important: This is our business contact address and is not necessarily the designated returns facility.
Do not ship returned merchandise to this address unless our customer support team specifically instructs you to do so.
The correct return destination will be provided after your return request has been authorized.
8. REFUND PROCESSING
Once your authorized return has arrived and has been inspected, we will notify you of the outcome.
If your refund is approved:
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The refund will be issued to the original payment method used for the purchase.
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Please allow approximately 5–10 business days for refund processing.
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Your bank or payment provider may require additional time before the funds become visible in your account.
Processing times may vary depending on your financial institution.
Any refunds required by applicable law will be handled within the legally mandated timeframe.
9. PRODUCT EXCHANGES
If you received an incorrect, damaged, or defective product, please contact our customer support team to request assistance.
Email: help@glycerique.com
For exchanges involving other circumstances, please reach out before sending any items back.
Exchange availability may depend on product inventory, condition, and eligibility.
10. ORDER CANCELLATIONS
We accept order cancellation requests within 24 hours of purchase, provided the order has not yet entered processing, fulfillment, or shipment.
If your order has already been processed or dispatched, we may be unable to cancel it.
In such cases, you may request a return after delivery, subject to the eligibility requirements of this policy.
Submitting a cancellation request does not guarantee that an order can be stopped once fulfillment has begun.
11. RECURRING SUBSCRIPTIONS
If you have enrolled in a recurring Glycerique™ subscription, you can manage or cancel your subscription through your customer account.
How to Cancel Your Subscription
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Log in to your Glycerique customer account using the email associated with your subscription.
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Navigate to the Profile, Account, or Subscriptions section.
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Locate your active subscription.
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Select Cancel Subscription.
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Follow the confirmation instructions to complete the cancellation.
We recommend canceling at least 24 hours before your next scheduled billing date to help prevent an upcoming renewal.
Canceling your subscription stops future automatic renewals. It does not automatically cancel or refund orders that were already processed.
If a renewal order has been charged or shipped, the order may be subject to the standard return conditions described in this policy.
For additional information, please refer to our Subscription Cancellation Policy.
12. YOUR CONSUMER RIGHTS
Nothing in this policy is intended to exclude or restrict consumer rights that cannot legally be waived.
Where applicable consumer protection laws provide additional rights or remedies, those laws will take precedence over any conflicting provisions of this policy.
13. CONTACT OUR CUSTOMER SUPPORT TEAM
If you have questions about returns, refunds, exchanges, order cancellations, or subscriptions, our customer support team is here to assist you.
Legal Business Name: PARADOX ONLINE LLC
Brand Name: Glycerique™
Customer Support Email: help@glycerique.com
Customer Support Phone: 448-867-8366
Business Address:
2157 Haviland Drive
Columbus, Ohio 43207
United States
When contacting us regarding an existing order, please include your order number so our team can assist you more efficiently.
Thank you for choosing Glycerique™. We appreciate your trust and look forward to being part of your skincare routine.